Refund and Cancellation Policy

1. Try before you buy

Every new user can use the service free of charge for 3 days (once per account, that is, per email address). The free trial requires no payment and does not turn into a paid subscription automatically — we recommend checking that the service works on your devices before paying.

2. Full refund within 24 hours

1. If no more than 24 hours have passed since payment, we refund the full amount of that payment.
2. The 24 hours are counted from the moment of payment to the moment we receive the refund request.
3. A short reason in your own words is enough — for example, the service does not work on your device or the payment was made by mistake.

3. After 24 hours

1. Once 24 hours have passed since payment, the service for the current 30-day period is considered rendered and its price is not refunded. You can try the service before paying for free — that is what the trial is for (section 1).
2. If you paid for several periods in advance, the price of full 30-day periods that have not yet started is refunded.
3. An erroneous or duplicate payment (for example, the same subscription paid twice) is refunded in full regardless of when you contact us.
4. If the service was unavailable through our fault for more than 24 hours in a row, we extend the subscription by the downtime or, at your choice, refund the unused days.

4. What is not refunded

• bonus days (for example, those awarded for an invitation) — they have no monetary value;
• the cost of a period for which access was terminated because of a breach of the prohibitions listed in Section 7 of the Terms of Service (spam, attacks on networks, fraud, reselling access) — except where a refund is required by law.

5. How to request a refund

Write to support@morok.io and include:

• the email address your account was created with;
• the date and amount of the payment;
• the reason for the refund, in your own words.

6. Timing and method of refund

1. We review the request within 3 business days and let you know our decision by reply email.
2. The money is returned by the same method used for payment, through the payment provider. The refund is made within 14 days of approval; the time it takes to reach your card or account also depends on your bank and the payment system.
3. The full amount of the payment is refunded, with no fees withheld.
4. After a refund, the subscription period is reduced by the refunded period: if the current payment is refunded, access ends.

7. Cancelling a subscription

The subscription does not renew automatically, and we do not store your card details for repeat charges. You can cancel at any time in your account area: log in at panel.morok.io with your email address and a one-time code and click “Cancel subscription” → “Confirm cancellation”. After cancelling, renewal reminders stop and the paid period remains valid until it ends. Step by step: Cancel your subscription.

8. Consumer rights

This policy does not limit the rights granted to you by mandatory consumer protection laws applicable to you. If you have a question about a payment, please write to us — we will try to resolve it faster than a chargeback through your bank would.

This English text is a translation of the Russian version, provided for convenience. In case of any discrepancy between the English and Russian versions, the Russian version prevails. Русская версия